Clean convenient hotel but don’t expect great service
ByBrandonF
05五月2024
Overall a clean and convenient hotel, close proximity to Canton Fair and light traffic on the way there.
Room was great and up to par for a hotel that costs 3000rmb per night. Restaurant option ok, food wasn’t excellent but decent enough, did the steakhouse only.
Took the high speed rail from hk to GZ and asked the concierge to provide an S class ride, just because the station is a mess and I refuse to walk miles to find a taxi. Thought it would provide a better service, but ended up being asked to walk to stairs down the car park while lugging my luggage. After refusing I was asked to wait at the rideshare pick up area which is filled with people and extremely crowded and hot. Waited 20 minutes in scorching heat for the driver to pull up to the curb, with no sense of apologetic gestures. Upon arrival there was no one to help us with the luggage and driver didn’t even help us bring them in. Drove off immediately after we were dropped. Asked the hotel manager but there was no gesture to respond to our complaint. He asked the restaurant to offer a bottle of wine but we didn’t know until after we finished dinner :) so what’s the point It was an S class so it wasn’t cheap, expected a lot more for a service like this. Kind of ruined the whole experience for us.
Again this is because I ordered the car service but everything else in the hotel was ok.
As someone who frequently travels for business and leisure, I am quite particular about my choice of hotels. My recent stay at the Poly InterContinental in Guangzhou was a highlight among my lodging experiences. I must commend the duty manager, Mr. Zhi Yang Lee, who not only swiftly resolved some minor issues I encountered during my stay but also demonstrated great professionalism and warmth. His efficiency and care for customer satisfaction deeply impressed me.
Additionally, the dining service was equally remarkable. The supervisor of the Western restaurant, Ms. Season, delivered exceptional service, ensuring every dish met the guests’ expectations. Her professionalism and friendliness enhanced the dining experience.
The front desk team, including Lilian, Julie, and Martha, were also outstanding. Their warm and thoughtful service approach made every part of the check-in to check-out process comfortable and smooth. Their attention to detail and prompt responses to any needs significantly elevated the overall experience.
In summary, every staff member at the Poly InterContinental Hotels in Guangzhou displayed unparalleled professionalism and enthusiasm, especially in resolving issues and offering assistance. I would not hesitate to recommend this hotel to anyone planning a visit to Guangzhou. Thanks to the Poly InterContinental team for making my trip exceptionally memorable!
As someone who frequently travels for business and leisure, I am quite particular about my choice of hotels. My recent stay at the Poly InterContinental in Guangzhou was a highlight among my lodging experiences. I must commend the duty manager, Mr. Zhi Yang Lee, who not only swiftly resolved some minor issues I encountered during my stay but also demonstrated great professionalism and warmth. His efficiency and care for customer satisfaction deeply impressed me.
Additionally, the dining service was equally remarkable. The supervisor of the Western restaurant, Ms. Season, delivered exceptional service, ensuring every dish met the guests’ expectations. Her professionalism and friendliness enhanced the dining experience.
The front desk team, including Lilian, Julie, and Martha, were also outstanding. Their warm and thoughtful service approach made every part of the check-in to check-out process comfortable and smooth. Their attention to detail and prompt responses to any needs significantly elevated the overall experience.
In summary, every staff member at the Poly InterContinental Hotels in Guangzhou displayed unparalleled professionalism and enthusiasm, especially in resolving issues and offering assistance. I would not hesitate to recommend this hotel to anyone planning a visit to Guangzhou. Thanks to the Poly InterContinental team for making my trip exceptionally memorable!
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Thanks to the Poly InterContinental team for making my trip exceptionally memorable!
As someone who frequently travels for business and leisure, I am quite particular about my choice of hotels. My recent stay at the Poly InterContinental in Guangzhou was a highlight among my lodging experiences. I must commend the duty manager, Mr. Zhi Yang Lee, who not only swiftly resolved some minor issues I encountered during my stay but also demonstrated great professionalism and warmth. His efficiency and care for customer satisfaction deeply impressed me.
Additionally, the dining service was equally remarkable. The supervisor of the Western restaurant, Ms. Season, delivered exceptional service, ensuring every dish met the guests’ expectations. Her professionalism and friendliness enhanced the dining experience.
The front desk team, including Lilian, Julie, and Martha, were also outstanding. Their warm and thoughtful service approach made every part of the check-in to check-out process comfortable and smooth. Their attention to detail and prompt responses to any needs significantly elevated the overall experience.
In summary, every staff member at the Poly InterContinental Hotels in Guangzhou displayed unparalleled professionalism and enthusiasm, especially in resolving issues and offering assistance. I would not hesitate to recommend this hotel to anyone planning a visit to Guangzhou. Thanks to the Poly InterContinental team for making my trip exceptionally memorable!
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Quiet area.
ByMegg
18四月2024
The place is a bit distanced from central Guangzhou but we drove to there so it’s alright. The Lobby’s really large and the front office team’s friendly. Complimentary parking’s also offered. The room’s spacious as well :)
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Not up to the standards of an Intercontinental
ByIrritated Eyes
15 January 2024
The room has OK features, but some quirky designs. The hotel tried to be a contemporary one but fell short.
The AC was stuck in “heating” mode despite the controller showing “cooling” thus the room temperature was 25 Celsius when set to 19 Celsius during the night.
My eyes were full of tears the next morning, likely caused by the degassing from the carpet and furniture, made worse by the out of control AC.
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In love with this place!
ByMika Ava
15 November 2023
It was perfect stay! Good management, hotel cares about tourists much! Especially during canton fair.
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The breakfast was fantastic, but reception desk staff’s service was very rude and unprofessional
BySeb_T
31 August 2023
First of all, let's talk about the advantages. The service attitude of the staff in the club lounge is very good and patient. If there is a problem, the problem will be solved as soon as possible. For example, when the freshly squeezed orange juice has not come out, the staff will say that could you use the bottled of orange juice, and the freshly squeezed orange juice may need to wait for a while. The breakfast is also great. There are shrimp dumplings and Shumai, which has a very Cantonese breakfast. You can also order omelets, beef brisket noodles etc. Then, let's talk about the disadvantages. The only drawback of this trip is that the service awareness of the reception staff is extremely poor. His indifference highlights his unprofessionalism and rudeness. He is indifferent throughout the whole process and does not look at me and only show me his side eyes. Even when I proposed that I need to sign the check-in form, he asked me what you need to sign. And he didn't identify my membership level and he didn’t give me the welcome drinks voucher. This is the first time I’m disappointed to stay in an intercontinental hotel brand. I hope the hotel management department can strengthen the training of employees. After all, the reception experience is the first impression of this hotel.
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Extraordinary
ByYi2023
03 July 2023
This is a perfect spot that my family take a short stop and enjoy a relax/fun moment. All services people are nice and professional. I will definitely come back next time when I visit Guangzhou.
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满分体验
Byzaze
06五月2023
房间宽敞精致，落地窗景观极大气，难以替代。酒店员工比较有礼貌，服务态度也挺好
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偉大的住宿
ByJKp7
26四月2023
We would like to thank Martha for her amazing customer service. She went above and beyond to help us during our stay.
The hotel is very clean and we had a great experience
物超所值
ByJin Zhao
08 August 2024
入住当天前台服务人员的职业素养非常棒。给我留下了很好的印象。
Clean convenient hotel but don’t expect great service
ByBrandonF
05五月2024
Overall a clean and convenient hotel, close proximity to Canton Fair and light traffic on the way there.
Room was great and up to par for a hotel that costs 3000rmb per night. Restaurant option ok, food wasn’t excellent but decent enough, did the steakhouse only.
Took the high speed rail from hk to GZ and asked the concierge to provide an S class ride, just because the station is a mess and I refuse to walk miles to find a taxi. Thought it would provide a better service, but ended up being asked to walk to stairs down the car park while lugging my luggage. After refusing I was asked to wait at the rideshare pick up area which is filled with people and extremely crowded and hot. Waited 20 minutes in scorching heat for the driver to pull up to the curb, with no sense of apologetic gestures. Upon arrival there was no one to help us with the luggage and driver didn’t even help us bring them in. Drove off immediately after we were dropped. Asked the hotel manager but there was no gesture to respond to our complaint. He asked the restaurant to offer a bottle of wine but we didn’t know until after we finished dinner :) so what’s the point
It was an S class so it wasn’t cheap, expected a lot more for a service like this. Kind of ruined the whole experience for us.
Again this is because I ordered the car service but everything else in the hotel was ok.
选保利洲际就对了
ByBen_W
01五月2024
作为一位经常出差和旅行的人，我对酒店的选择非常谨慎。这次在广州保利洲际酒店的体验，无疑是我近期住宿经历中的亮点。首先必须赞扬值班经理Mr. Lee李志阳先生，对于我住宿过程中遇到的一些小问题，他不仅迅速给予解决，还表现出极大的专业性和热情。这种效率和对客户关怀的表现，让我深感满意。
此外，餐饮服务也同样令人印象深刻。西餐厅的Season女士提供了卓越的服务，确保食物及服务都能达到顾客的期望。她的专业和友好增添了用餐的愉悦。
前台团队的Lilian、Julie和Martha也非常出色，他们的服务态度温暖而周到，从入住到退房，每一步都令人感到舒适和顺畅。他们对细节的关注和迅速响应任何需求，让整个住宿体验提升到了新的高度。
总的来说，广州保利洲际酒店的每一位员工都展现了无与伦比的专业和热情，特别是在解决问题和提供帮助方面表现得非常出色。我会毫不犹豫地推荐这家酒店给任何计划访问广州的旅客。感谢广州保利洲际酒店的团队，让我的广州之行变得格外难忘！
As someone who frequently travels for business and leisure, I am quite particular about my choice of hotels. My recent stay at the Poly InterContinental in Guangzhou was a highlight among my lodging experiences. I must commend the duty manager, Mr. Zhi Yang Lee, who not only swiftly resolved some minor issues I encountered during my stay but also demonstrated great professionalism and warmth. His efficiency and care for customer satisfaction deeply impressed me.
Additionally, the dining service was equally remarkable. The supervisor of the Western restaurant, Ms. Season, delivered exceptional service, ensuring every dish met the guests’ expectations. Her professionalism and friendliness enhanced the dining experience.
The front desk team, including Lilian, Julie, and Martha, were also outstanding. Their warm and thoughtful service approach made every part of the check-in to check-out process comfortable and smooth. Their attention to detail and prompt responses to any needs significantly elevated the overall experience.
In summary, every staff member at the Poly InterContinental Hotels in Guangzhou displayed unparalleled professionalism and enthusiasm, especially in resolving issues and offering assistance. I would not hesitate to recommend this hotel to anyone planning a visit to Guangzhou. Thanks to the Poly InterContinental team for making my trip exceptionally memorable!
感谢广州保利洲际酒店的团队，让我的广州之行变得格外难忘！
ByBen_W
01五月2024
作为一位经常出差和旅行的人，我对酒店的选择非常谨慎。这次在广州保利洲际酒店的体验，无疑是我近期住宿经历中的亮点。首先必须赞扬值班经理Mr. Lee李志阳先生，对于我住宿过程中遇到的一些小问题，他不仅迅速给予解决，还表现出极大的专业性和热情。这种效率和对客户关怀的表现，让我深感满意。
此外，餐饮服务也同样令人印象深刻。西餐厅的Season女士提供了卓越的服务，确保食物及服务都能达到顾客的期望。她的专业和友好增添了用餐的愉悦。
前台团队的Lilian、Julie和Martha也非常出色，他们的服务态度温暖而周到，从入住到退房，每一步都令人感到舒适和顺畅。他们对细节的关注和迅速响应任何需求，让整个住宿体验提升到了新的高度。
总的来说，广州保利洲际酒店的每一位员工都展现了无与伦比的专业和热情，特别是在解决问题和提供帮助方面表现得非常出色。我会毫不犹豫地推荐这家酒店给任何计划访问广州的旅客。感谢广州保利洲际酒店的团队，让我的广州之行变得格外难忘！
As someone who frequently travels for business and leisure, I am quite particular about my choice of hotels. My recent stay at the Poly InterContinental in Guangzhou was a highlight among my lodging experiences. I must commend the duty manager, Mr. Zhi Yang Lee, who not only swiftly resolved some minor issues I encountered during my stay but also demonstrated great professionalism and warmth. His efficiency and care for customer satisfaction deeply impressed me.
Additionally, the dining service was equally remarkable. The supervisor of the Western restaurant, Ms. Season, delivered exceptional service, ensuring every dish met the guests’ expectations. Her professionalism and friendliness enhanced the dining experience.
The front desk team, including Lilian, Julie, and Martha, were also outstanding. Their warm and thoughtful service approach made every part of the check-in to check-out process comfortable and smooth. Their attention to detail and prompt responses to any needs significantly elevated the overall experience.
In summary, every staff member at the Poly InterContinental Hotels in Guangzhou displayed unparalleled professionalism and enthusiasm, especially in resolving issues and offering assistance. I would not hesitate to recommend this hotel to anyone planning a visit to Guangzhou. Thanks to the Poly InterContinental team for making my trip exceptionally memorable!
Thanks to the Poly InterContinental team for making my trip exceptionally memorable!
ByBen_W
01五月2024
作为一位经常出差和旅行的人，我对酒店的选择非常谨慎。这次在广州保利洲际酒店的体验，无疑是我近期住宿经历中的亮点。首先必须赞扬值班经理Mr. Lee李志阳先生，对于我住宿过程中遇到的一些小问题，他不仅迅速给予解决，还表现出极大的专业性和热情。这种效率和对客户关怀的表现，让我深感满意。
此外，餐饮服务也同样令人印象深刻。西餐厅的Season女士提供了卓越的服务，确保食物及服务都能达到顾客的期望。她的专业和友好增添了用餐的愉悦。
前台团队的Lilian、Julie和Martha也非常出色，他们的服务态度温暖而周到，从入住到退房，每一步都令人感到舒适和顺畅。他们对细节的关注和迅速响应任何需求，让整个住宿体验提升到了新的高度。
总的来说，广州保利洲际酒店的每一位员工都展现了无与伦比的专业和热情，特别是在解决问题和提供帮助方面表现得非常出色。我会毫不犹豫地推荐这家酒店给任何计划访问广州的旅客。感谢广州保利洲际酒店的团队，让我的广州之行变得格外难忘！
As someone who frequently travels for business and leisure, I am quite particular about my choice of hotels. My recent stay at the Poly InterContinental in Guangzhou was a highlight among my lodging experiences. I must commend the duty manager, Mr. Zhi Yang Lee, who not only swiftly resolved some minor issues I encountered during my stay but also demonstrated great professionalism and warmth. His efficiency and care for customer satisfaction deeply impressed me.
Additionally, the dining service was equally remarkable. The supervisor of the Western restaurant, Ms. Season, delivered exceptional service, ensuring every dish met the guests’ expectations. Her professionalism and friendliness enhanced the dining experience.
The front desk team, including Lilian, Julie, and Martha, were also outstanding. Their warm and thoughtful service approach made every part of the check-in to check-out process comfortable and smooth. Their attention to detail and prompt responses to any needs significantly elevated the overall experience.
In summary, every staff member at the Poly InterContinental Hotels in Guangzhou displayed unparalleled professionalism and enthusiasm, especially in resolving issues and offering assistance. I would not hesitate to recommend this hotel to anyone planning a visit to Guangzhou. Thanks to the Poly InterContinental team for making my trip exceptionally memorable!
Quiet area.
ByMegg
18四月2024
The place is a bit distanced from central Guangzhou but we drove to there so it’s alright. The Lobby’s really large and the front office team’s friendly. Complimentary parking’s also offered. The room’s spacious as well :)
Not up to the standards of an Intercontinental
ByIrritated Eyes
15 January 2024
The room has OK features, but some quirky designs. The hotel tried to be a contemporary one but fell short.
The AC was stuck in “heating” mode despite the controller showing “cooling” thus the room temperature was 25 Celsius when set to 19 Celsius during the night.
My eyes were full of tears the next morning, likely caused by the degassing from the carpet and furniture, made worse by the out of control AC.
In love with this place!
ByMika Ava
15 November 2023
It was perfect stay! Good management, hotel cares about tourists much! Especially during canton fair.
The breakfast was fantastic, but reception desk staff’s service was very rude and unprofessional
BySeb_T
31 August 2023
First of all, let's talk about the advantages. The service attitude of the staff in the club lounge is very good and patient. If there is a problem, the problem will be solved as soon as possible. For example, when the freshly squeezed orange juice has not come out, the staff will say that could you use the bottled of orange juice, and the freshly squeezed orange juice may need to wait for a while. The breakfast is also great. There are shrimp dumplings and Shumai, which has a very Cantonese breakfast. You can also order omelets, beef brisket noodles etc. Then, let's talk about the disadvantages. The only drawback of this trip is that the service awareness of the reception staff is extremely poor. His indifference highlights his unprofessionalism and rudeness. He is indifferent throughout the whole process and does not look at me and only show me his side eyes. Even when I proposed that I need to sign the check-in form, he asked me what you need to sign. And he didn't identify my membership level and he didn’t give me the welcome drinks voucher. This is the first time I’m disappointed to stay in an intercontinental hotel brand. I hope the hotel management department can strengthen the training of employees. After all, the reception experience is the first impression of this hotel.
Extraordinary
ByYi2023
03 July 2023
This is a perfect spot that my family take a short stop and enjoy a relax/fun moment. All services people are nice and professional. I will definitely come back next time when I visit Guangzhou.
满分体验
Byzaze
06五月2023
房间宽敞精致，落地窗景观极大气，难以替代。酒店员工比较有礼貌，服务态度也挺好
偉大的住宿
ByJKp7
26四月2023
We would like to thank Martha for her amazing customer service. She went above and beyond to help us during our stay.
The hotel is very clean and we had a great experience