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Comentários dos hóspedes
Todas as informações recebidas são verificadas, para garantir que apenas dados enviados por pessoas que realmente se hospedaram no hotel sejam publicados.
76%
Recomendar esta propriedade
Experiência geral 3.7
76%
Recomendar esta propriedade
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Service was excellent. Top notch! Staff ran to you when they saw you to assist at any moment
ByVtuchin
5월 25, 2024
The doorman were very helpful. Team always greeted you and were there to go the extra mile . I think his name was ivan
Má experiência
ByS.M.M
12월 16, 2023
No, I do not recommend this property.
The worst experience in IhG hotels around the world.
I have many bad story and memories with them .
Specially with management
Abrir & Recepción Alejandra.
If i want to write my story with the hotel
I need a book.
Má experiência
ByS.M.M
12월 16, 2023
No, I do not recommend this property.
The worst experience in IhG hotels around the world.
I have many bad story and memories with them .
Specially with management
Abrir & Recepción Alejandra.
If i want to write my story with the hotel
I need a book.
Atendimento ao cliente deficiente
ByS.M.M
12월 16, 2023
The worst experience in IhG hotels around the world.
I have many bad story and memories with them .
Specially with management
Abrir & Recepción Alejandra.
If i want to write my story with the hotel
I need a book.
Great location, breakfast needs improving
ByAstg
2월 25, 2023
The location for this property was excellent- right in the middle of polanco and close to any major attraction we wanted to go to. The rooms were nice and modern and had nespresso machines. Only drawback was the breakfast which was sorely disappointing. The coffee was awful and the food was nothing special. We opted to eat breakfast locally after the first morning. The lobby was undergoing renovations when we arrived, but it looked pretty. Overall, I would definitely stay here again.
Atendimento ruim
ByLuis44
12월 12, 2022
Check in: was a terrible experience as my key did not open the door of my room. I had to go up and down 40 floors a total of three times to get a corrected key that opens my room. I asked for club lounge access to make up for my trouble, I was told no.
I am an ambassador club member, I was not recognized for that at all. The only benefit from Ambassador club at this hotel is that they are supposed to discount restaurant or bar purchases, I believe up to $20. However, in my case, they did not discount anything from the drinks I purchased at the bar.
I paid over $400 for a one night stay. I was merely connecting and needed one night to stay before leaving back to the US the following morning. After waiting about 45 minutes as keys and doors had to be programmed, this ended up being a very tiring night for me.
I was very disappointed
Mejora de habitación
ByMendez941004
9월 20, 2022
Habitación que se proporcionó no cumplía los estándares de limpieza; se encontraba basura debajo del sillón y en la regadera. Al utilizar los contactos se escuchaba un ruido insoportable, no servía el extractor del baño y al llegar hacer el check in no respetaron el nivel de socio que tengo.
Agradecería la mejora de servicio.
Ótima localização e lindo hotel
ByMAtlanta
6월 26, 2022
Beautiful hotel situated in the very safe city of Polanco. Many things to do and eat in the area. Chapultepec park is within walking distance. We had trouble booking tickets to Frida Kahlo museum but the concierge was so wonderful and took care of it for us and even delivered the tickets to our room. The entire staff was wonderful. Very clean hotel. I would definitely recommend this hotel and we will be back for sure.
Bait and Switch!
ByAnk69
2월 26, 2020
Poor service, Declined to upgrade me with my Spire Ambassador status, keys never worked, over charged me even after I called to verify the total was incorrect the morning of checkout. (Two days later they still overcharged me.). Tried to sell me an up charge add on for Club entry even though my reservation already included it. Received a voucher for a free bottle of wine at check in but none of the restaurants accepted it.
Great stay, and above all, great staff
ByJoPoJo
1월 02, 2020
I stayed at this Intercontinental for a week in early November 2019, and I have nothing but good things to say. The room was comfortable and spotless, the location was quite convenient, and breakfast was delicious. Also, I arrived during the Day of the Dead festivities, and the hotel was decorated elaborately, which seemed to put the guests in a celebratory mood.
The staff all were top-notch, but I want to call out the particular support of Victor Estevez. While I was walking around the Zócalo on my first full day in the city, a pickpocket helped themselves to my mobile phone. Victor and his staff worked hard to help me figure out how to file a police report--something we all knew would not help me retrieve the phone, but that I was told I had to have in order for the phone to be replaced. Victor and his team were kind and patient every time I talked to them (several times over the course of a few days).
If my travel brings me back to Mexico City, I would gladly return to this hotel.
Cama confortável e ótimo atendimento.
Byjmggarza
12월 21, 2017
Comfortable bed and great service. Comfortable bed and great service. Comfortable bed and great service. Comfortable bed and great service.
Lack of Commuication - Opportunity for Improvement
ByICAFluor
10월 20, 2014
It is recommended that the day shift staff communicate to the night shift staff and viceversa. Two event during the same stay. A problem with the TV remote control was reported to the staff located in teh 39th floor (Lounge) in the morning aroung 07:00 am. In the afternoon when came back to the hotel (07:00 pm) the problem haven't been solved nor anybody knew if the tecnical people have checked the issue. Then, the technical people when to the room around 08:00 pm and solved the problem about 10:00 pm.
Another incident: A college left his jacket at the lounge the night of 15 Oct aroung 08:30pm. The jacket was collected and stored by the night shift personnel and nothing was reported. In the morning, the day time shift did not know anything about the jacket. We have to wait until the eveninh shift people showed up to verified if they have collected it, and then picked the jacket up.
A typical case of righ hand not talking to the left hand...