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Comentários dos hóspedes
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89%
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Experiência geral 4.4
89%
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Wonderful service ♥️
BySumitar
29 de setembro 2024
Thank you so much for you guys take care of me very well Khun Benz and Khun Som are the best friendly Front staff Housekeeping and engineering and also helpful. Somying restaurant is very nice all of your staff always smile when the guests visit. This hotel gives me no reason to not come back. 🥰💖
Excelente
ByFrank
16 de setembro 2024
Good service since checking in and helpful until check-out; room is clean and comfortable bed.
Great hotel and variety of activities
ByGolf
14 de setembro 2024
It has many activities on each day, great location and very private for family. We so relax and refresh after stayed. Breakfast great too, Chef and staff very nice also great on dinner at Somying restaurant.
Fan Of Mr Bill Bensely
ByCuriousjawaan
24 de agosto 2024
Our stay was very comfortable . A great team will take care of you.
Best service and beautiful property
ByView
30 de abril 2024
If you would like to take a rest I would recommended to stay here , nice staff with great service and beautiful place.
Absolutely Perfect Getaway Hotel!
ByMumeng
16 de abril 2024
I have been staying with so many IHG hotels around the world, and this hotel is the best out of all that I stayed before. The staff from Reservation, Front Office, Housekeepers, and everyone is so professional yet very friendly and doing wonderful job with all the services. They went above and beyond service standard, which I couldn’t be more appreciated. The hotel itself is such a perfect getaway with amazing designs and concepts. Breakfast provides so many choices of food and it is scrumptious! The afternoon tea is also wonderful. The hotel also provide some activities such as riding bikes that my family and I enjoyed it. Overall experience is splendid!
Great experience and beautiful landscape
ByKornarlastar
16 de janeiro 2024
Professional staff to serve customer experience.
Beautiful landscape and view point.Lots of activities on this hotel.The Swan lake in resort is the best.
Great facilities, but service needs a lot of work.
ByPiglet88
15 de janeiro 2024
TLDR; nice facilities, sub-standard service. Strange crisis management and very inconsistent communication by staff.
We really enjoyed the rooms, hotel landscape and environment, during our stay. The location is a tad far (approx. 30 mins drive) from the “popular” area in Khao Yai for locals, but it was not a problem for us. However, the service needs to be improve immensely to match the Intercontinental standards.
The check-in could have been smoother. We were not offered the welcome amenities (points or complimentary drinks/snacks) that we normally do with our platinum elite status. The staff that checked us in made a lot of errors when explaining the property to us on the map. However, we assumed she was new to the job and appreciated the honesty when she admitted that she was excited. We think the property introduction could be improved by offering a tour on the golf cart. That way the hotel can show off its beautiful property and landscape, which is a big selling point.
When we arrived at the room after checking in, the hotel staff kindly introduced all the amenities in the room to us. When she opened the mini bar, she informed us that the non-alcoholic items were complimentary. However, she did not notice a bottle of wine in the minibar that was already opened. My husband opened the minibar again and handed the bottle to her, telling her that this wine was already opened and should not be in there. She then picked the wine up to inspect and realized that the wine was half drunk because of the liquid level. She told us that she would ask the housekeeping to take care of it and then PUT THE BOTTLE BACK INTO THE MINIBAR…before leaving the room.
A few minutes later, the same staff called to notify us that she gave us the wrong information. The non-alcoholic items in the minibar were not complimentary, but because of her error, they would be complimentary this time, but no refills.
The next day, a stranger barged into our room before realizing that she had entered the wrong room. I immediately called the hotel to inspect what had just happened since we felt unsafe that anyone could barge into our room like that. The front office manager came to our room a few minutes after the call to tell us that she would review the CCTV to investigate what happened. Half an hour later, there was still no update from the hotel about what happened, so we decided to get drinks at the Tea Carriage (hotel’s tea room) and notified the hotel via LINE OA (the messaging app) that we were no longer in the room. An hour later, the same manager called us to explain that she had reviewed the CCTV and figured out that I didn’t close the door all the way, so when the other guest incorrectly entered the room, she could push the door open. The doors for the classic rooms at this hotel were quite hard; you’d have to deliberately close them for them to shut all the way. Letting them swing shut after you would just leave them unlock. Moreover, the doors are dark colored, so it was difficult to see if they were closed all the way or not, unless you really look at them. After the incident, the manager didn’t offer any solution for us, but my husband asked if we could move to a different room since we no longer feel safe in this one. The manager kindly moved us into a suite, which we really appreciated. The suite is nice! In the future, the hotel should remind the guests at check-in about the condition of the door, so that the guests are aware and can be more conscious about closing the door properly.
That night, we had drinks at Papillion (the jazz bar) and Somying (the main restaurant) and we enjoyed both spots. Food was especially good at Somying!
At check out, we were told that the breakfast that morning was complimentary. However, we had skipped breakfast that morning since we were never informed that the breakfast was complimentary (the room was booked without breakfast), so we left the hotel very confused.
I would recommend this property only for its rooms and landscape, definitely not the service.
Truly special experience
ByNatharas
07 de janeiro 2024
I think this is one of the most spectacular hotels we’ve ever stayed in. The design is so thorough and thoughtful down to the detail it’s really an experience in itself being at the property. The views of the lakes from the rooms was breathtaking and so serene we loved just walking around the property so much to see and do.
Special mention for the food which was fabulous both local and western food was excellently done!
The whole experience was warm and inviting. Staff were always ready to greet you with a smile which was very pleasant.
Estadia de aniversário
ByCris Jay
06 de janeiro 2024
InterContinental Khao Yai offers a tranquil escape with a soothing ambiance. The culinary delights are a treat for the palate, complemented by exceptional service. A must-try destination for those seeking relaxation, exquisite dining, and impeccable hospitality. Thank You Sandy and Team! My best bday trip since 2018
Scenic with a heart
ByC00k1ngpapa
26 dezembro 2023
We spent 1 night at this scenic and refreshing property. The railcar playful room design was exciting and also clean and fit with all the convenient features for a comfortable stay. We had dinner at their Octoberfest setup at an outdoor area. There was live music and the BBQ food was excellent. There was a slight wait for the food to arrive but it was well worth the wait.
Our morning jog was pleasant around the lake where there were beautiful swans and bikes you can use. Breakfast was scrumptious, Our teen daughter was sleeping in and the hotel offered us a few boxes to pack back food from the breakfast buffet for her which was very thoughtful and highly appreciated.
Overall this is a fascinating property but what was better was the service. Well trained, wonderful attitude and helpful starting from the parking lot security all the way through reception, housekeeping and staff in the restaurants. Complimentary EV charging onsite was a great plus.
Great Hotel with Excellent Service
ByChia Chieh
16 dezembro 2023
When I first arrived at the hotel, I am greeted by Danny, he provided very good suggestion on my itinerary in Khao Yai and we make some changes especially the Bat Caves on viewing time and also the location for best view. Khun Maew, she provided excellent service, during one of the emergency incident when our van broke down, she contacted the hotel driver to pick us up and send us to the hotel safely. I am impressed with her fast response. We are having breakfast and dinner in Somying Kitchen the food was great, the chef also help us with some vegetarian option as some of my family members is on vegetarian diet. Khun King in Somying kitchen suggested great vegetarian food for us. Overall it is a great stay and looking forward to come again in future.