ihg.intercontinental.components.hd.hotelreviews.sectiontitle
ihg.intercontinental.components.hd.hotelreviews.dirección del hotel
ihg.intercontinental.components.hd.hotelreviews.hotelphone
Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
83%
Recomendar este hotel
Valoración general 4.2
83%
Recomendar este hotel
|
Difficult experience
ByKhalid benzaid
10 octubre 2024
I face alot of difficulties and challenges which make my stay not easy and not happy
No response
ByKhalifa
21 septiembre 2024
Small rooms. They don’t answer the phone. They stole my cheese from the fridge after I left and forgot it there and when I called them they said they didn’t find it. As an embassador they didn’t give good rooms l paid expensive price l could have gone somewhere else
The worst stay ever
ByTurki alghanim
01 septiembre 2024
Here's a review based on your experience:
---
**Terrible Experience - Rude and Unprofessional Staff**
I had the worst experience at this hotel, largely due to the behavior of the duty manager, whose name was Abu Naser (or something similar). From the moment we interacted with him, he was extremely rude and disrespectful. He spoke to us in a loud, condescending tone, showing no regard for our concerns or needs.
To make matters worse, he failed to assist us in any meaningful way throughout our stay. The most shocking part of our experience was when he made not one, but *four* unauthorized transactions on my card, totaling a staggering £7,800. He claimed these were mistakes, but such errors are simply unacceptable, especially given the lack of professionalism he displayed.
I would strongly advise against staying at this hotel, as the service, especially from this particular manager, was nothing short of appalling. Save yourself the trouble and look elsewhere.
The worst hotel ever
ByTurki alghanim
01 septiembre 2024
Here's a review based on your experience:
---
**Terrible Experience - Rude and Unprofessional Staff**
I had the worst experience at this hotel, largely due to the behavior of the duty manager, whose name was Abu Naser (or something similar). From the moment we interacted with him, he was extremely rude and disrespectful. He spoke to us in a loud, condescending tone, showing no regard for our concerns or needs.
To make matters worse, he failed to assist us in any meaningful way throughout our stay. The most shocking part of our experience was when he made not one, but *four* unauthorized transactions on my card, totaling a staggering £7,800. He claimed these were mistakes, but such errors are simply unacceptable, especially given the lack of professionalism he displayed.
I would strongly advise against staying at this hotel, as the service, especially from this particular manager, was nothing short of appalling. Save yourself the trouble and look elsewhere.
The worst’s stay i’ve ever had
ByTurki alghanim
01 septiembre 2024
Here's a review based on your experience:
---
**Terrible Experience - Rude and Unprofessional Staff**
I had the worst experience at this hotel, largely due to the behavior of the duty manager, whose name was Abu Naser (or something similar). From the moment we interacted with him, he was extremely rude and disrespectful. He spoke to us in a loud, condescending tone, showing no regard for our concerns or needs.
To make matters worse, he failed to assist us in any meaningful way throughout our stay. The most shocking part of our experience was when he made not one, but *four* unauthorized transactions on my card, totaling a staggering £7,800. He claimed these were mistakes, but such errors are simply unacceptable, especially given the lack of professionalism he displayed.
I would strongly advise against staying at this hotel, as the service, especially from this particular manager, was nothing short of appalling. Save yourself the trouble and look elsewhere.
Just as expected
ByNVBGKY
29 agosto 2024
We had a wonderful stay at this prime location. The staff were very welcoming and offered great hospitality. Have to mention Chirag at the front desk who told us all about the restaurants and bars available at the hotel. Everyone at the lobby bar was fantastic and no request was too much, they provided us with some wonderful quality cocktails. The room was comfortable and housekeeping did a great job of servicing it daily. Look forward to staying at this location again.
My home
ByAbdulaziz Alnasser
17 agosto 2024
Every time every holiday I feel intercontinental park lane as home as.
Thanks a lot to Mr. Medo an all staff.
My home
ByAbdulaziz Alnasser
01 agosto 2024
Every time comes to London I stay in Intercontinental park lane hotel, this is like home.
Thanks a lot to Medo a guy make be happy every stay there.
Thanks to all staff
Reasonable stay
ByBridge90
29 julio 2024
Nice hotel and good service from the front desk. Not having all of the toiletries provided in the bathroom on arrival was a frustration, especially when they were still not in place on returning to our room 5 hours later!
Breakfast was not worth the cost. Very busy breakfast and slightly chaotic service. Many gaps in the food offered which were not replenished, guests slicing bread with no napkin. For the cost and quality of the hotel the staff should be replenishing food that is empty and making sure there were sufficient plates. More of a 3 star breakfast than 5 star.
Baf
ByVik7703
27 julio 2024
I am writing to express my extreme disappointment and frustration with my recent stay at your hotel from [check-in date] to [check-out date]. Despite being a loyal customer with over 200,000 points in my account, my experience was marred by numerous issues that made it unbearable.
Firstly, we were not allowed to check-in until well after the advertised check-in time. We arrived at the hotel at [check-in time] and were told that our room would be ready in an hour. We waited for over two hours before we could finally access our room, which meant we lost the entire day to settle in and enjoy the hotel's amenities.
Secondly, we had booked two rooms for our stay, but due to the late check-in, we were only able to access one room for the entire day. This was extremely inconvenient for us, as we had planned to use both rooms to rest and recharge. Instead, we were forced to stay in one room, which was cramped and uncomfortable.
The following day was even more disappointing. I was falsely accused of smoking in the room, which is completely untrue. To add insult to injury, I was also accused of putting a shower cap on the smoke detector in an attempt to hide evidence of smoking. This accusation was not only baseless but also insulting and humiliating.
As a result of these issues, I feel that my loyalty points have been wasted on a subpar experience. I expect more from a hotel of your caliber and expect a higher level of service and attention to detail.
I would appreciate it if you could look into these matters and take steps to address the issues. I would also like to request compensation for the inconvenience and distress caused during our stay. Specifically, I would like to request a refund of [number] points or a discount on our next stay.
I hope that you will take my feedback seriously and take necessary steps to improve the quality of your service. I look forward to hearing back from you soon.
GRAN ESCAPADA
PorViajero
26 julio 2024
From the initial greeting by reception staff to the goodbyes from the doormen, this was undoubtably one of the best get always I have had. The service was exemplary and the staff were approachable and went above and beyond with my toddler. The staff memorised likes and dislikes and provided dietary alternatives on short request. The rooms were immaculate and took note of booking requests I.e choice of bedding. The room was turned down whilst myself and my daughter were at dinner, making the experience even more special. The staff provided a teddy bear for my daughter which enhanced her stay. Definitely will be coming here again.
Bad
ByVik7703
20 julio 2024
I am writing to express my extreme disappointment and frustration with my recent stay at your hotel from [check-in date] to [check-out date]. Despite being a loyal customer with over 200,000 points in my account, my experience was marred by numerous issues that made it unbearable.
Firstly, we were not allowed to check-in until well after the advertised check-in time. We arrived at the hotel at [check-in time] and were told that our room would be ready in an hour. We waited for over two hours before we could finally access our room, which meant we lost the entire day to settle in and enjoy the hotel's amenities.
Secondly, we had booked two rooms for our stay, but due to the late check-in, we were only able to access one room for the entire day. This was extremely inconvenient for us, as we had planned to use both rooms to rest and recharge. Instead, we were forced to stay in one room, which was cramped and uncomfortable.
The following day was even more disappointing. I was falsely accused of smoking in the room, which is completely untrue. To add insult to injury, I was also accused of putting a shower cap on the smoke detector in an attempt to hide evidence of smoking. This accusation was not only baseless but also insulting and humiliating.
As a result of these issues, I feel that my loyalty points have been wasted on a subpar experience. I expect more from a hotel of your caliber and expect a higher level of service and attention to detail.
I would appreciate it if you could look into these matters and take steps to address the issues. I would also like to request compensation for the inconvenience and distress caused during our stay. Specifically, I would like to request a refund of [number] points or a discount on our next stay.
I hope that you will take my feedback seriously and take necessary steps to improve the quality of your service. I look forward to hearing back from you soon.