1st and foremost the staff,from to bell service desk at the entrance to the front desk, to the housekeeping etc make you feel welcomed. All were knowledgeable and helpful with local dining in town attractions where to shop etc
The room gives you the feeling of a 5 star hotel, the high quality wood and interior design is exactly what we looked for. We wanted to feel like we are somewhere else
The grounds are beautiful with mature tropical plantings. The landscape architect was excellent in his/her choice’s and layering of foliage and they are exceptionally maintained, even see an occasional lizard to keep the bugs out.
Our one issue and it’s a major one for us as we enjoy strolling the grounds all the designed creeks and water falls ( except at the main breakfast/ dining building we’re all shut down and have been for months perhaps years. Over growing and full of debris
The beautiful adult outdoor pool was closed. None of this was disclosed at time of booking
The cleanliness of the room I rated 3 due to a centipede in the dressing room (my wife would have had a major issue with that, however i removed the little darling before she seen it) also there was puddles of water on the floor near the bathroom when we arrived not the perfect way to possibly slip fall and break a bone we had housekeeper clean it up
The breakfast was good quality and nice selection the VIP lounge was minimal this is an upgrade option and usually only one of the dishes prepared was good, much improvement can be focused on here….
The indoor pool is nice, and the weight room etc is adequate feels like your workout is in a jungle, that was very nice
Therefore with the pools ponds centipede and food I can’t give it 5 Stars
I will return perhaps the creeks and pools were down for rebuilding???
I tried posting photos however I shoot highdef and only 10mb is allowed
Enjoyable yet Disappointing
OlehSonny
19 September 2024
1st and foremost the staff,from to bell service desk at the entrance to the front desk, to the housekeeping etc make you feel welcomed. All were knowledgeable and helpful with local dining in town attractions where to shop etc
The room gives you the feeling of a 5 star hotel, the high quality wood and interior design is exactly what we looked for. We wanted to feel like we are somewhere else
The grounds are beautiful with mature tropical plantings. The landscape architect was excellent in his/her choice’s and layering of foliage and they are exceptionally maintained, even see an occasional lizard to keep the bugs out.
Our one issue and it’s a major one for us as we enjoy strolling the grounds all the designed creeks and water falls ( except at the main breakfast/ dining building we’re all shut down and have been for months perhaps years. Over growing and full of debris
The beautiful adult outdoor pool was closed. None of this was disclosed at time of booking
The cleanliness of the room I rated 3 due to a centipede in the dressing room (my wife would have had a major issue with that, however i removed the little darling before she seen it) also there was puddles of water on the floor near the bathroom when we arrived not the perfect way to possibly slip fall and break a bone we had housekeeper clean it up
The breakfast was good quality and nice selection the VIP lounge was minimal this is an upgrade option and usually only one of the dishes prepared was good, much improvement can be focused on here….
The indoor pool is nice, and the weight room etc is adequate feels like your workout is in a jungle, that was very nice
Therefore with the pools ponds centipede and food I can’t give it 5 Stars
I will return perhaps the creeks and pools were down for rebuilding???
I tried posting photos however I shoot highdef and only 10mb is allowed
Cheers 🥂 Gumbay
热带雨林的家
ByYAN ZHANG
April 29, 2024
酒店服务非常温馨
房间卫生整洁舒适
娱乐活动丰富多彩
非常好的度假酒店
ByStar
April 28, 2024
活动很多，还有管家服务，非常适合家庭出游，酒店的风景也很不错。前台专业热情，房间很大，床品舒服，赠送的拍摄服务很满意，妆造和摄影师都非常认真负责。
超棒的一次入住体验！
ByGeng
April 10, 2024
酒店环境很好 像花园一样是傣王宫的旧址占地面积400亩 入住期间Lydia高提供帮助 跟进入住的体验！小朋友活动很多非常有当地风情特色 住的满意~
客户关系主任Lydia Gao服务很好
BymiuDing
Januari 02, 2024
1.客户关系主任Lydia Gao服务很好
2. 酒店附近有工地，比较吵，帮忙换了两次房间，找到安静的角落
雨林植被景观和傣族风格的建筑
ByLeilight
April 20, 2023
泼水节入住的，很难忘的一次旅行。特别喜欢酒店的泰餐厅。酒店很大，工作人员也很友善。
Pengalaman menginap yang sempurna
ByMichael G.
Desember 23, 2022
The hotel is very nice with a wonderful park. But the best thing here is the staff: service orientated, friendly, competent and fast.
I like this hotel and will definitly come back!
环境很美，酒店就是一个风景，细节有待加强
Oleh
Oktober 20, 2014
整体不错，部分细节需要加强，早餐的品种及品质也有待提高。公共设施部分建议多增加灭蚊除虫设备，实在很多蚊子和虫类。。
环境舒适，服务一流
By基德的妈妈
Oktober 14, 2014
环境让人放松，很舒适的体验。但是，我的需求是休闲，所以感觉游泳池的设计很不足，使用时间呆板，游泳池的氛围没有出来，也就缺少了休闲的意境。中餐厅很好，可是有的座位没有照明的灯，还有酒吧的啤酒节价格398元和狂欢时间不太对等。其他都好，还会来。
超出预期的享受
ByCEOBMW
Oktober 10, 2014
中国国庆长假期间，去云南西双版纳旅游三天和朋友入住了西双版纳避寒皇冠假日酒店，从入住开始到酒店餐厅，行政酒廊，SPA，客房服务均超出我的预期，非常感谢；唯一遗憾：第一晚没有配赠水果盘，致电客房中心也得不到解决！
亚热带园林的现代休闲之旅
Byyoyo197197
25 September 2014
西双版纳避寒皇冠假日酒店是一座非常美丽的亚热带庭院式酒店，酒店就象一个具有当地风情的园林，在园林的掩映中有着东南亚风格的建筑，有着现代化的休闲体验，同时服务人员具有较高的服务水准。在这里入住，让人非常放松和舒适。
服务一流
By柔柔_3209
24 September 2014
晚餐后外面下雨，小朋友没地方去，餐厅工作人员马上就告诉我们餐厅有个儿童乐园，小朋友在那玩得很开心。酒店的环境像公园一样。