The service awareness in the executive lounge is poor
Byevan
2024 九月 19
As a hotel, customer service awareness should be a priority. However, this experience has caused me to question the management and service standards of your hotel. I hope your hotel will take this complaint seriously, conduct a thorough investigation, and make the necessary improvements to prevent similar incidents from happening again
null
null
The service awareness in the executive lounge is poor
Byevan
2024 九月 19
The service awareness in the executive lounge is poor
null
null
The service awareness in the executive lounge is poor
Byevan
2024 九月 19
As a hotel, customer service awareness should be a priority. However, this experience has caused me to question the management and service standards of your hotel. I hope your hotel will take this complaint seriously, conduct a thorough investigation, and make the necessary improvements to prevent similar incidents from happening again
null
null
The service awareness in the executive lounge is poor
Byevan
2024 九月 19
As a hotel, customer service awareness should be a priority. However, this experience has caused me to question the management and service standards of your hotel. I hope your hotel will take this complaint seriously, conduct a thorough investigation, and make the necessary improvements to prevent similar incidents from happening again
Love the robot delivery to the room , everyone is great !
null
null
Quite Average experience this time
BySenthil
2024 五月 19
I have been choosing only Intercontinental whenever I stay in Suzhou. Somehow this time the experience was not so great. Every time in the breakfast I hardly struggle to get water , the staff asks for coffee or tea and when we ask for water they could not understand and atleast 3 times in my 6 days of stay this happened. They are not attentive nor understand basic English. May be a trivial issue but I connect it to service. We were 4 people that stayed together in same kind of room but the fruit platters / welcome snacks was provided only to one or two on the first day .. it was also replenished for one later for couple of times. It’s not about the food or snacks it’s about the service and treatment. We would never experienced this if we had not stayed in a group. We were also trying to check if we could have same floors but they didn’t even bother to check and were simply put in different floors. I am a gold card member like 25+ nights within one year and was not happy with the experience
null
null
Took good care
ByIbel
2024 三月 16
I stayed at this hotel and accidentally scalded my hand in the morning; at first the person on phone didn’t help but after the second phone call the manager was involved and helped me purchased a cream from internet; also assisted to send the breakfast to my room; when I went to the breakfast the following day they also accompanied me to take the food so that I don’t have to use my injured hand
很棒
ByAnswer
2024 九月 28
整体服务蛮好的，包括前台，餐厅，还有碰到的服务人员都不错
The service awareness in the executive lounge is poor
Byevan
2024 九月 19
As a hotel, customer service awareness should be a priority. However, this experience has caused me to question the management and service standards of your hotel. I hope your hotel will take this complaint seriously, conduct a thorough investigation, and make the necessary improvements to prevent similar incidents from happening again
The service awareness in the executive lounge is poor
Byevan
2024 九月 19
The service awareness in the executive lounge is poor
The service awareness in the executive lounge is poor
Byevan
2024 九月 19
As a hotel, customer service awareness should be a priority. However, this experience has caused me to question the management and service standards of your hotel. I hope your hotel will take this complaint seriously, conduct a thorough investigation, and make the necessary improvements to prevent similar incidents from happening again
The service awareness in the executive lounge is poor
Byevan
2024 九月 19
As a hotel, customer service awareness should be a priority. However, this experience has caused me to question the management and service standards of your hotel. I hope your hotel will take this complaint seriously, conduct a thorough investigation, and make the necessary improvements to prevent similar incidents from happening again
酒店行政酒廊服务管理混乱
Byevan
2024 九月 19
酒店行政酒廊管理混乱，作为一家五星级酒店，顾客服务意识应该是首要的，但此次经历让我对贵酒店的管理和服务水平产生了质疑。希望贵酒店能够认真对待此次投诉，深入调查并作出相应的改进，避免类似情况再次发生。
物超所值
Byluk1003
2024 八月 04
服务员很热情，因为我们3个人，还多赠送了一张饮料券，纪念日还送了甜品和红酒
Excellent ~
ByJ.sze
2024 六月 10
Love the robot delivery to the room , everyone is great !
Quite Average experience this time
BySenthil
2024 五月 19
I have been choosing only Intercontinental whenever I stay in Suzhou. Somehow this time the experience was not so great. Every time in the breakfast I hardly struggle to get water , the staff asks for coffee or tea and when we ask for water they could not understand and atleast 3 times in my 6 days of stay this happened. They are not attentive nor understand basic English. May be a trivial issue but I connect it to service. We were 4 people that stayed together in same kind of room but the fruit platters / welcome snacks was provided only to one or two on the first day .. it was also replenished for one later for couple of times. It’s not about the food or snacks it’s about the service and treatment. We would never experienced this if we had not stayed in a group. We were also trying to check if we could have same floors but they didn’t even bother to check and were simply put in different floors. I am a gold card member like 25+ nights within one year and was not happy with the experience
Took good care
ByIbel
2024 三月 16
I stayed at this hotel and accidentally scalded my hand in the morning; at first the person on phone didn’t help but after the second phone call the manager was involved and helped me purchased a cream from internet; also assisted to send the breakfast to my room; when I went to the breakfast the following day they also accompanied me to take the food so that I don’t have to use my injured hand
Excellent staff
ByJ.sze
2024 二月 28
Great stay , definitely coming back again
Friendly n helpful staff !
为最佳之一洲际手动点赞
ByLisalisaA
2024 一月 30
1/25-27住宿苏州洲际，苏州洲际是我作为洲际大使以及钻石会员多年住宿洲际最佳的体验之一。
酒店员工能够提供周到的服务，及时解决客户的问题，如调整空调设置等，以及因为介意浴室花洒的水流有点小致电前台立即派工程部予以调整到了最佳状态，例如会员客房升级也给了满意的房间。
在洲际的行政酒廊，餐厅提供了各种美味佳肴，令人满意，和以往其他洲际的行政酒廊相比同，欢乐时光的菜肴及其丰富，如果客人有特殊饮食要求，餐厅也能满足他们。
在服务方面，酒店员工态度友好热情，看得出受过专业的培训
总之，苏州洲际提供了一流的设施和优质的服务，使客人在忙碌的行程中感受到宾至如归。并且和其他洲际比，名列前茅。因此，我可以强烈推荐苏州洲际。
最后特别感谢苏州洲际在疫情期间作为医护人员酒店为社会做出了巨大贡献，手动点赞👍