I stayed 3 nights at this wonderful resort. Everything was great, with delicious food and great drinks. The room is spacious and clean. The service staff were friendly and professional. It was a great experience!
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Good service
ByAbdulaziz
25 September 2024
Good check in experience. We arrived early and was given the rooms before the usual check in time. Thank you for that. The hotel is located in a nice area with a great view of the lake. We had on bad experience with the toilet. It was particularly clogged when we checked in then it got totally clogged and we couldn’t use it. Maintenance couldn’t fix it. Staff were quick in providing another room but it was a slight hassle. We didn’t have the time to use the hotel facilities.
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A Lakeside Oasis
ByAnhnh
10 September 2024
My stay at the InterContinental Hanoi Westlake was nothing short of exceptional. The hotel's serene lakeside setting provided a peaceful escape from the city's hustle and bustle. However, it was the exceptional service that truly made my stay unforgettable. The staff were incredibly friendly, attentive, and went above and beyond to ensure my comfort and satisfaction. From the moment I arrived, I felt truly welcomed and valued. Whether it was the prompt room service, the helpful concierge, or the personalized recommendations, every detail was taken care of with utmost professionalism. The InterContinental Hanoi Westlake is a gem, and I can't wait to return.
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Great stay
ByKengWah
22 August 2024
It’s an amazing stay. Hotel room are in the middle of the lake.
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Outstanding quality, lives up to its reputation.
ByTobi 01
22 August 2024
A true gem in Vietnam’s capital. To be frank, my expectations were really high, but they were easily exceeded. Where do I even start? The BEST breakfast I have had at any IHG property yet and I have been to over 40 of them now. Wonderful & clean gym, enjoyable Spa facilities, refreshening outdoor pool and a beautiful room I got to stay in. Waking up at Westlake is 100% worth the couple minutes extra to travel to the city center. Very peaceful and calm plus great views over the city.
Lastly I want to commend the hotel for its amazing staff. Highest standards of professionalism and putting the guest first, everyone was outstandingly friendly and welcoming from the reception to valet to housekeeping. I do want to especially mention the staff working in the Club Intercontinental Lounge - Mr. Manh & Ms. Anh among everyone else I got to meet - incredible hospitality and service.
Do not stay here the hotel needs immediate upgrade and renovation. Do not use so called Italian restaurant the food is terrible and would not pay as only had one mouth full. How this hotel should not be called a intercontinental as it destroys the brand.
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Nice hotel
ByAdrian
17 May 2024
Staff in reception (Dzung/Drung)? I don’t remember her name but she checked me in.
She was courteous and efficient, fast and accurate. Thank you
Room has no blinds so at about 5am me and my girlfriend would just wake up because it’s too bright.
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Magnificent hotel in Hanoi
ByLifeonmars
12 April 2024
Lovely location by the lake. Excellent room in a quiet setting. Exec lounge was one of the best and all staff there were efficient and friendly. We ate in two restaurants and both meals were memorable. Many thanks
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Truly remarkable hotel
ByLuke22
03 April 2024
I had a great stay here, staff were helpful and friendly. I got upgraded room facing the lake and it was has magnificent view with the welcome amenities. And the sunset bar is really nice to enjoy ur evening. However i really disappointed with the guard at the parking area, no knowledge of english at all and seemed like an uncle who tired of working already. I was treated like i am a delivery man. Please train ur particular staff so that it wont happen again in the future. Its so unfortunate to have this kind of staff in a 5 star luxury hotel. It can ruin someone’s mood who want to enjoy the stay here.
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Interessanter Aufenthalt in Vietnams Hauptstadt
ByBabalili
20 March 2024
Großes Kompliment an Miss Tien von der Club Lounge. Sehr kompetent, freundlich und hilfsbereit.
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Nice stay
ByPhucHuynh
19 February 2024
It was a delightful and lovely stay. Highly recognize Van and Thuy at the Front Desk for their hospitality.
A wonderful stay!
ByWLPG
29 September 2024
I stayed 3 nights at this wonderful resort. Everything was great, with delicious food and great drinks. The room is spacious and clean. The service staff were friendly and professional. It was a great experience!
Good service
ByAbdulaziz
25 September 2024
Good check in experience.
We arrived early and was given the rooms before the usual check in time. Thank you for that.
The hotel is located in a nice area with a great view of the lake.
We had on bad experience with the toilet. It was particularly clogged when we checked in then it got totally clogged and we couldn’t use it. Maintenance couldn’t fix it. Staff were quick in providing another room but it was a slight hassle.
We didn’t have the time to use the hotel facilities.
A Lakeside Oasis
ByAnhnh
10 September 2024
My stay at the InterContinental Hanoi Westlake was nothing short of exceptional. The hotel's serene lakeside setting provided a peaceful escape from the city's hustle and bustle. However, it was the exceptional service that truly made my stay unforgettable. The staff were incredibly friendly, attentive, and went above and beyond to ensure my comfort and satisfaction. From the moment I arrived, I felt truly welcomed and valued. Whether it was the prompt room service, the helpful concierge, or the personalized recommendations, every detail was taken care of with utmost professionalism. The InterContinental Hanoi Westlake is a gem, and I can't wait to return.
Great stay
ByKengWah
22 August 2024
It’s an amazing stay. Hotel room are in the middle of the lake.
Outstanding quality, lives up to its reputation.
ByTobi 01
22 August 2024
A true gem in Vietnam’s capital. To be frank, my expectations were really high, but they were easily exceeded. Where do I even start?
The BEST breakfast I have had at any IHG property yet and I have been to over 40 of them now. Wonderful & clean gym, enjoyable Spa facilities, refreshening outdoor pool and a beautiful room I got to stay in. Waking up at Westlake is 100% worth the couple minutes extra to travel to the city center. Very peaceful and calm plus great views over the city.
Lastly I want to commend the hotel for its amazing staff. Highest standards of professionalism and putting the guest first, everyone was outstandingly friendly and welcoming from the reception to valet to housekeeping. I do want to especially mention the staff working in the Club Intercontinental Lounge - Mr. Manh & Ms. Anh among everyone else I got to meet - incredible hospitality and service.
Will have to come back someday. Thank you.
素敵な眺めと滞在でした
Bytaka007
29 June 2024
レイクビューの部屋に泊まりましたが、部屋からは素晴らしい眺めでした。またクラブラウンジも何回か利用させていただきましたが、食べ物も美味しく快適な時間を過ごすことが出来ました
Terrible
ByStephen
31 May 2024
Do not stay here the hotel needs immediate upgrade and renovation. Do not use so called Italian restaurant the food is terrible and would not pay as only had one mouth full.
How this hotel should not be called a intercontinental as it destroys the brand.
Nice hotel
ByAdrian
17 May 2024
Staff in reception (Dzung/Drung)? I don’t remember her name but she checked me in.
She was courteous and efficient, fast and accurate. Thank you
Room has no blinds so at about 5am me and my girlfriend would just wake up because it’s too bright.
Magnificent hotel in Hanoi
ByLifeonmars
12 April 2024
Lovely location by the lake. Excellent room in a quiet setting. Exec lounge was one of the best and all staff there were efficient and friendly.
We ate in two restaurants and both meals were memorable.
Many thanks
Truly remarkable hotel
ByLuke22
03 April 2024
I had a great stay here, staff were helpful and friendly. I got upgraded room facing the lake and it was has magnificent view with the welcome amenities. And the sunset bar is really nice to enjoy ur evening. However i really disappointed with the guard at the parking area, no knowledge of english at all and seemed like an uncle who tired of working already. I was treated like i am a delivery man. Please train ur particular staff so that it wont happen again in the future. Its so unfortunate to have this kind of staff in a 5 star luxury hotel. It can ruin someone’s mood who want to enjoy the stay here.
Interessanter Aufenthalt in Vietnams Hauptstadt
ByBabalili
20 March 2024
Großes Kompliment an Miss Tien von der Club Lounge.
Sehr kompetent, freundlich und hilfsbereit.
Nice stay
ByPhucHuynh
19 February 2024
It was a delightful and lovely stay.
Highly recognize Van and Thuy at the Front Desk for their hospitality.