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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property
Overall Experience 4.2
85%
Recommend This Property
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Good memory
ByĐi thật review thật
25 August 2024
A very nice room and service. Hope to see you in Jan 25 or Dec 24
Hydration
ByDylan C
25 July 2024
Put in larger or more bottles of bottled water in the room. There is only 2 small bottles of bottled water (approximate 330ml each) in the whole room and were put in the toilet. Strange reason to put the bottled water in the toilet. Why not put more at the coffee station? The best solution is change to refillable water jug as your green initiative. For record, I asked for extra bottled water to be sent to my room during my stay,. This should not happened to a 5 stars hotel. Focus on such small little detail to stay ahead of the competitions. Good luck and all the best!
Our Recent Stay - Magnificent
ByArunSardana
03 February 2024
Our recent stay at the hotel for five days was simply Magnificent, which was mostly because of the cheerful and helpful staff. To name a few, Ms. Vy & Ms Diep and their Duty Manager at Front Desk and Ms. Thu (floor manager at the restaurant), young Mr. Hiep and all others in the respective teams in restaurants, as well as the housekeeping staff that we interacted with, were all very helpful and outgoing. Service with a smile is the motto being followed at the hotel. Ms. Thu and Ms. Vy were the stand out persons, due to the enthusiasm that they handled every request with. Bravo to the Team Intercon at Hanoi Landmark 72. Hotel and rooms are also very well appointed and extremely comfortable. Even switching between Cooling and Heating with the Aircon Remote was easy & effiicent, which is always a problem at most top hotels in such weather, that's not too cold and not warm either. Me and my family got upgraded to lake view rooms on very high floors, so the stay was very comfortable and hotel made special efforts to help us celebrate my wife's birthday too. Some real good memories to take home. Thanks again Team Intercon @ Hanoi Landmark 72.
Great Stay
ByGot Talent
01 December 2023
Great ambience and luxury. Staff at the concierge, front desk and at the executive lounge are all very polite, patient and offer good service.
Excellent property
ByDr. Owais
08 August 2023
my stay at InterContinental Hanoi Landmark was a truly luxurious and unforgettable experience. The dedication to providing exceptional service, combined with the modern elegance of the facilities, created a perfect blend of comfort and sophistication. This is a hotel that understands how to make each guest feel special, and I can't wait to return for another remarkable stay.
Was just OK
ByPeterdm
10 July 2023
The room they gave me the A/C was not working. Smelled like something was rotten in there for a long time. I asked to change room. The said to wait for someone to come see. Obviously it did not work. So they gave me a new room. The room smelled of a lot of humidity. They should put the A/C on and leave it on during high heat and humidity
Stat at InterContinental Hanoi Landmark72
ByCarrolltsm
11 April 2023
My stay in the hotel is excellent. I appreciate your staffs’ good service. Their attitude is so nice and friendly. The view of the hotel is good. Next time when I come to Hanoi, I’ll choose your hotel once again.
Great service
ByGloria Kao
27 February 2023
Warm welcome from hotel staff and prompt attention on check-in and other required supports.
Every cleaning detail is lovingly considered, and every moment is made to be remembered forever
ByMingDing
19 February 2023
A sincere thank you comes from the hearts of those who provide warm service. Everyone created a romantic and warm moment. Sincere thanks to Thao, Tam, Thu, Trang, Quynh, Chanh, Dung, Lan, Ms. Thu Huong, and all HK Team. Every cleaning detail is lovingly considered, and every moment is made to be remembered forever. We love u all. Ha Noi 18/02/23
New Property
ByKaps544
04 November 2022
Service experience not so great. Hotel staff do not have record of my previous stay, I am struggling to get an answer on lost & found department… in 3 weeks hotel staff isn’t able to registered correct my past stay date and room
Number
excellent stay
ByT Nguyen
03 October 2022
excellent stay, front desk is very helpful and hospitable
Memorable experience!
ByLiu DM
17 August 2022
I was greeted by the team and was shared the privileges I have as a Ambassador. Room is automatically upgraded to the next level. The staff also supported very well when I met with an emergency if not bringing my undergarments with me, the team helped to get me disposable ones that I could fit so I am really grateful for it. And with every meal ordered via in room dining, there is a little cute flower that adds a pleasant surprise to me. It’s the little detail that counts and I am happy to be staying at Intercon Hanoi :)