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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property
Overall Experience 4.6
92%
Recommend This Property
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great service
ByIulian
10 September 2024
Cea mai buna locatie pe care o poti gasi .Aproape de toate atractiile orasului .Ne am bucurat de o experienta placuta si cu siguranta vom reveni .
Panorama indimenticabile
ByStef
26 August 2024
Hotel con miglior visuale di Budapest, ben posizionato al centro città.
Camere non nuovissime ma molto funzionali.
Servizio impeccabile.
Ottima la colazione.
Dovessi tornare a Budapest sicuramente tornerei in questo hotel
Excellent hotel and staff
ByPete
15 July 2024
Beautiful and central location right on the river near the Chain bridge , staff are excellent especially the concierge , very helpful and friendly . Great rooms and allowed 2 adults and 3 kids in a room . Have stayed here many times before . Love it .
Unforgettable stay
ByTravCouple
11 June 2024
We stayed 4 nights to celebrate a milestone birthday and absolutely loved this hotel. Staff were very friendly and helpful! We got an upgrade to a queen room with the river view and the views are amazing. The hotel prepared a delicious cake and a bottle of champagne for the birthday - very thoughtful! The room was very clean and comfortable. This is the best hotel stay during our 21-day Europe trip through France, Hungary, Slovenia, Austria, and Germany!
Exceptional as usual
ByLoyal IHG guest
09 June 2024
The property has it all. Great food, great staff and great location. We are currently staying at the Kempinski Adriatic hotel in Croatia and they are certainly way below our expectations compared to Intercontinental Budapest. We are repeat visitors to Budapest and to the Intercontinental hotel. We highly recommend staying there.
The best comfortable place in Budapest
ByHani Bintaleb
31 May 2024
From front desk till the time of check out amazing place to be visiting whenever I will be in Budapest
Great view and location
ByHistory Buff
26 May 2024
The hotel interior looks a bit dated but everything worked well. A computer breakdown meant no one could check in at 3 pm. It took an hour-plus to fix, and as compensation I was upgraded to a river-view room. The location is convenient for sightseeing - close to St. Stephen’s basilica and the Elizabeth bridge that you can walk across to the Buda side. The front desk staff was friendly and efficient and apologetic for the delayed check-in.
Very comfortable stay
ByNatasha
26 May 2024
We’ve stayed at the Intercontinental Budapest for 7 days. Our room had a beautiful view and the service was wonderful. Special thanks to concierge service- they organized all our tickets and events. When we had to change the room, the girls at the reception desk did it so quickly The room was so clean and comfortable
We thank you all stuff and plan to return
It exceeded my expectations
ByHani Bintaleb
25 May 2024
No words can value what I have received, from front desk till I left, the welcoming and saying ( welcome to Budapest welcome to intercontinental ) it feels relaxing. Thank you IHG for amazing and well educated and legendary hospitality.
Great location but very dated hotel
ByScallder
18 May 2024
The hotel is in a great location and due to Platinum status, we were upgraded to a river view room which gave great views towards the Buda side and the castle district.
We were given a King room, however rather than a king bed it was clearly two twin beds that had been pushed together along with two separate duvets. The pillows as well were extremely uncomfortable and overall the bedding was not what I've come to expect from the InterContinental brand.
Whilst the spa and gym area was decent, the room floors and rooms (we were on 2nd floor) do not seem to have been updated since the 1990s. The decor of the room was extremely dated, there was no charging points next to the bed and for what is meant to be a high end hotel, it is clearly trading on the name and location but letting down when it comes to the modernity of the rooms.
We had a couple of drinks in the bar each of our two evenings and the staff very kindly managed some food slightly after the kitchen had closed one evening (the Goulash was lovely!).
This hotel is used by a number of tour groups (Viking River cruises especially) which in itself isn't a problem. However when I can to check out (due to status has been given a 3pm checkout) and was needing to check out swiftly to get to the airport, the reception was swamped with a huge group trying to check in. There was no separation for those checking in and out and additionally no separate line for those with status which most InterContinental hotels have. I managed to ask one of the bell boy team if I could just walk out (we had some charges which were less than deposit amount taken at check in) and he kindly went to check and saying we could. However was a rather frustrating way to end the stay.
Overall, the hotel was OK and ours was a points stay so no cash cost to us. However for the rates that are charged, with the decor of the rooms I would have been disappointed with the hotel. I definitely think the hotel is in dire need of a significant face lift.
HORRIBLE EXPERIENCE - NEVER BOOK IT
ByISHAI
10 April 2024
I am writing to express my frustration during my recent stay at the Intercontinental hotel Budapest, Hungary.
While I had high hopes for a comfortable and enjoyable experience, I must express my extreme disappointment with several aspects of my visit.
As a frequent traveller who values high quality accommodation and service my experience fell far below expectations.
Choosing to book this hotel, was the worst decision I have made in the past 10 years of staying with the IHG brand worldwide.
In the past 12 months alone, I’ve stayed 228 nights with your brand.
Despite booking a reservation well in advance, and prior arrangements, the check-in process was slow, tiring, inefficient and disorganised, leading to unnecessary delays and frustration.
Lovely room with a view on the river and Buda Castle
Byaniram1
25 February 2024
Lovely hotel, really well located and with a breathtaking view on the Buda Castle and river. Very nice breakfast and overall service. We will definitely stay again when in Budapest. Thank you again for the team for their sublime service.