I have been staying at this hotel since it opened in the 1980’s. The rooms, pool, lobby and restaurants are beautiful and magical. The staff in all areas, including the pool area, concierge, housekeeping and restaurants, with the exception of the reception desk, is gracious and professional. Upon checkout in my stay on August 16-17 I alerted the reception desk of the fact that the air conditioning in my room was defective. It worked when I first turned it on before I went to sleep, but within an hour it automatically shut off. This happened throughout the night but it was already about1:00am, so I just suffered through it until I had to get up early that next morning. Anastasia in reception informed me that because I did not call the engineer in the middle of the night to have it fixed that they could not offer me a discount or anything until the next time I stay at the hotel. My complaint here is not what she said, but how she said it. She was rude, abrupt and had an expression on her face that made it seem she was actually happy my request could not be accommodated. She would truly benefit from hospitality and customer service training. It was a very unfortunate ending to a perfect stay at the hotel and left me feeling very agitated as I headed to the airport for a 10 hour flight. I have stayed at this hotel annually for 40 years. It was so disappointing to be treated by his one individual this way.
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Amazing hotel and personnel
ByGratefulLady
agosto 10, 2024
I decided to change my review after staying and comparing to Paris!
This hotel is amazing, the personnel is going extra mile, very flexible and meet your requests, providing many compliments. I appreciate that! Receptionist was friendly and together with GM very fast discussed and satisfied all my requests. Check out process should be improved. I’m happy with breakfast and everything. Thank you!! You’re best IHG hotel so far I’ve been to. Keep it up 👍 and stay generous. Amazing rooftop bar.
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Disappointing experience
ByTstra
agosto 09, 2024
I stayed in Intercontinental in Athens for one night. From the very beginning I noticed that the staff wasn’t very friendly and seemed rather annoyed. Compared with other intercontinental hotels this one definitely wasn’t the best. Both front desk and rooftop bar could use improvement in terms of hospitality.
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Wonderful place
ByJmena2001
julho 27, 2024
It was very nice choice to stay at intercontinental Athens , very nice hotel , amazing breakfast, so wonderful views from rooftop to the acropolis. Very nice staff , front desk agents very friendly.
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Mr Dionisis
BySamshah
julho 14, 2024
Mr Dionisis the reception manager is a great asset for this hotel. On top of his work dedicated to make his guest’s stay memorable. Thsnk you
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Best place in Athens
ByRichard
julho 14, 2024
While this hotel might be slightly removed from the busyness of the PLAKA, it is an excellent oasis in the middle of the urban Athens landscape. The best part of this hotel, aside from its great food and safe accommodation… Is the staff. The front desk and the club staff up on the eighth floor were excellent. They made our stay easy and relaxing.
I cannot recommend this intercontinental Athens, Moore.
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Worst Intercon Experience
ByCP_dallas
julho 02, 2024
This hotel has not been renovated in decades. I was here 11 years ago. It was old and beaten up then. 11 years later only gotten worse. Hallway carpet torn. Bathroom dated to reflect 80’s design. Big box junk. Horrible bedding and AC. Over all would never come back here and recommend no one to waste their experience here. Oh. And I’m a Plat and Ambassador.
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Appreciation for My Stay And Not bad service
ByMudarra
junho 20, 2024
Dear InterContinental Athens Team,
I wanted to take a moment to thank you for the service provided during my recent stay. While there were aspects that could be improved, overall, the experience was satisfactory. I appreciate the efforts of your team in making my stay comfortable.
Thank you for your hospitality.
Best regards, Mudarra
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Perfect Escape From Tourists
ByPickles23718
junho 20, 2024
Exceptional stay, airy, clean, friendly staff. Great spa. The biggest breakfast selection I have ever seen. Always being topped up. Most comfortable bed/pillows with great black out blinds. Great location near everything yet far enough away from the crowds. Can use the tram 5min walk €2 takes about 15min, taxis out the front €7-€10 euros or Ubers to get to the city centre. Great pool area with George taking orders. Fresh clean towels.
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Poor Experience
ByAAAA
junho 01, 2024
First after waiting for a long while got checked into a room where it wasn’t ready/someone was in there. Then went back to reception and it took another long period of time to get a room without much explanation. Then tv barely worked. Musky smelling room. Poor interiors. Then while leaving got charged for breakfast when asked if I can pick some up for our ferry ride. But in the restaurant was disallowed from taking breakfast to go “because we cannot let food outside our hotel”… really weird excuse. So paid for breakfast but didn’t use it. Also poor translation and language barriers with most people. Overall poor experience unfortunately.
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Disappointing - Stay at another property!
ByJohn
maio 04, 2024
Don’t waste your money staying at this so-called “luxury” hotel. As a platinum member with IHG, we didn’t even get breakfast included. Staff was unaccommodating impolite. The rooms are old and outdated, the TV is like a 24” Zenith, one of the bathrooms smelled like cigarette smoke, and the pillows are old and become flat when laying down on them. The breakfast, which we paid $36 for, is overpriced and their options are minimal. Please stay somewhere else when in Athens.
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nice hotel and great staff
ByMazenAH
maio 01, 2024
As a diamond member, I was quickly recognized and offered a great service including room upgrade and access to lounge; staff was very friendly and helpful and room view was amazing; I wish I had more time to spend there.
Beautiful hotel with terrible reception desk
ByLoyal visitor
agosto 18, 2024
I have been staying at this hotel since it opened in the 1980’s. The rooms, pool, lobby and restaurants are beautiful and magical. The staff in all areas, including the pool area, concierge, housekeeping and restaurants, with the exception of the reception desk, is gracious and professional.
Upon checkout in my stay on August 16-17 I alerted the reception desk of the fact that the air conditioning in my room was defective. It worked when I first turned it on before I went to sleep, but within an hour it automatically shut off. This happened throughout the night but it was already about1:00am, so I just suffered through it until I had to get up early that next morning.
Anastasia in reception informed me that because I did not call the engineer in the middle of the night to have it fixed that they could not offer me a discount or anything until the next time I stay at the hotel. My complaint here is not what she said, but how she said it. She was rude, abrupt and had an expression on her face that made it seem she was actually happy my request could not be accommodated. She would truly benefit from hospitality and customer service training. It was a very unfortunate ending to a perfect stay at the hotel and left me feeling very agitated as I headed to the airport for a 10 hour flight. I have stayed at this hotel annually for 40 years. It was so disappointing to be treated by his one individual this way.
Amazing hotel and personnel
ByGratefulLady
agosto 10, 2024
I decided to change my review after staying and comparing to Paris!
This hotel is amazing, the personnel is going extra mile, very flexible and meet your requests, providing many compliments. I appreciate that! Receptionist was friendly and together with GM very fast discussed and satisfied all my requests.
Check out process should be improved. I’m happy with breakfast and everything. Thank you!! You’re best IHG hotel so far I’ve been to. Keep it up 👍 and stay generous.
Amazing rooftop bar.
Disappointing experience
ByTstra
agosto 09, 2024
I stayed in Intercontinental in Athens for one night. From the very beginning I noticed that the staff wasn’t very friendly and seemed rather annoyed. Compared with other intercontinental hotels this one definitely wasn’t the best. Both front desk and rooftop bar could use improvement in terms of hospitality.
Wonderful place
ByJmena2001
julho 27, 2024
It was very nice choice to stay at intercontinental Athens , very nice hotel , amazing breakfast, so wonderful views from rooftop to the acropolis. Very nice staff , front desk agents very friendly.
Mr Dionisis
BySamshah
julho 14, 2024
Mr Dionisis the reception manager is a great asset for this hotel.
On top of his work dedicated to make his guest’s stay memorable.
Thsnk you
Best place in Athens
ByRichard
julho 14, 2024
While this hotel might be slightly removed from the busyness of the PLAKA, it is an excellent oasis in the middle of the urban Athens landscape. The best part of this hotel, aside from its great food and safe accommodation… Is the staff. The front desk and the club staff up on the eighth floor were excellent. They made our stay easy and relaxing.
I cannot recommend this intercontinental Athens, Moore.
Worst Intercon Experience
ByCP_dallas
julho 02, 2024
This hotel has not been renovated in decades. I was here 11 years ago. It was old and beaten up then. 11 years later only gotten worse. Hallway carpet torn. Bathroom dated to reflect 80’s design.
Big box junk. Horrible bedding and AC. Over all would never come back here and recommend no one to waste their experience here. Oh. And I’m a Plat and Ambassador.
Appreciation for My Stay And Not bad service
ByMudarra
junho 20, 2024
Dear InterContinental Athens Team,
I wanted to take a moment to thank you for the service provided during my recent stay. While there were aspects that could be improved, overall, the experience was satisfactory. I appreciate the efforts of your team in making my stay comfortable.
Thank you for your hospitality.
Best regards,
Mudarra
Perfect Escape From Tourists
ByPickles23718
junho 20, 2024
Exceptional stay, airy, clean, friendly staff. Great spa. The biggest breakfast selection I have ever seen. Always being topped up.
Most comfortable bed/pillows with great black out blinds.
Great location near everything yet far enough away from the crowds. Can use the tram 5min walk €2 takes about 15min, taxis out the front €7-€10 euros or Ubers to get to the city centre. Great pool area with George taking orders. Fresh clean towels.
Poor Experience
ByAAAA
junho 01, 2024
First after waiting for a long while got checked into a room where it wasn’t ready/someone was in there. Then went back to reception and it took another long period of time to get a room without much explanation. Then tv barely worked. Musky smelling room. Poor interiors. Then while leaving got charged for breakfast when asked if I can pick some up for our ferry ride. But in the restaurant was disallowed from taking breakfast to go “because we cannot let food outside our hotel”… really weird excuse. So paid for breakfast but didn’t use it. Also poor translation and language barriers with most people. Overall poor experience unfortunately.
Disappointing - Stay at another property!
ByJohn
maio 04, 2024
Don’t waste your money staying at this so-called “luxury” hotel. As a platinum member with IHG, we didn’t even get breakfast included. Staff was unaccommodating impolite. The rooms are old and outdated, the TV is like a 24” Zenith, one of the bathrooms smelled like cigarette smoke, and the pillows are old and become flat when laying down on them. The breakfast, which we paid $36 for, is overpriced and their options are minimal. Please stay somewhere else when in Athens.
nice hotel and great staff
ByMazenAH
maio 01, 2024
As a diamond member, I was quickly recognized and offered a great service including room upgrade and access to lounge; staff was very friendly and helpful and room view was amazing; I wish I had more time to spend there.