Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
53%
Recomendar este hotel
Valoración general 3, 2
53%
Recomendar este hotel
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Comentarios de los huéspedes
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Bustling area but quiet rooms
BySonia13
tháng 10 01, 2024
Couldn’t fault the property. Great little bar. Excellent restaurant. Coffee shop downstairs is one of the best - just allow some time as it gets very busy.
Gran servicio
ByRuby
tháng 3 31, 2024
We were greeted and welcomed by a professional young lady. She took the time to advise us of the hotel accommodations as well as the nearby restaurants and shops. The room was beautiful and very clean. We only stayed one night however we took the time to enjoy a cocktails at the bar. The strawberry margarita and espresso martini did not disappoint. We will definitely book again for more than 1 night.
Excelente personal
ByReith87
tháng 9 05, 2023
Beautiful and clean room. All staff were courteous and very friendly.
Eh
ByHan1230
tháng 8 14, 2023
While in the hotel room I noticed my allergies were worse than normal. The next morning when we woke up I found out why. The wall paper peeled off the wall in the middle of the night and there was a ton of mold behind it. I was disgusted. (See photo below)
Highly Recommend
ByGZS1
tháng 8 03, 2023
My 4th stay and it is a wonderful hotel in a great location surrounded by allot of shops and restaurants with a beautiful park next to it. The staff are great and the rooms superb.
Enjoy the bar which the bartenders are great. Also enjoy the breakfasts and last time the servers Nay & Josh were great
Highly recommended!!
Horrible Staff!
ByJohny A
tháng 5 18, 2023
Caitlyn woods and mike Domingo are some of the worst staff I have ever come across! Wry unprofessional!
Horrible staff
ByJohny A
tháng 4 17, 2023
I currently have been staying at this hotel location for years and was treated with rudeness and disrespect I was also charged for unnecessary fees! I would say put your money elsewhere.
Just ok not clean
ByJohnSchmee
tháng 3 23, 2023
My room number 314. Was definitely not clean to expectations. There was a clump of hair underneath the sink in the bathroom. There’s lint balls where the mattress sits in the frame. There’s so much dust spiderwebs/dirt by the sliding door on the track I wiped it just to see if it would come up and it did. Wallpaper is coming off in that room so you’re looking at it while you’re laying in bed. Bathroom did not seem clean to my liking. And you might want to check this out when you turn on the water in the shower or the sink it takes literally over four minutes to get warm water that’s crazy. Had burgers from the restaurant upstairs and definitely was not impressed especially for the price. It’s a great location, but for that kind of money come on things should have a higher standard. !! Came for our 29th anniversary and was not impressed a little disappointed
Perfecto
ByMEF25
tháng 2 15, 2023
This is the second time we have stayed here this year already. Everything is perfect. The staff is amazing. Especially Ashley Turner. She gave great recommendations on where to go for dinner and even followed up with an email asking how our stay was. Customer service is a lost art with most now a days but it is so refreshing to know that some people still care. Ashley went above and beyond to make sure everything was perfect. I hope she gets recognized for her hospitality. Thank you Ashley 🥰
Gran personal
ByAustlon
tháng 12 30, 2022
Christmas music from the street was annoying. Breakfast was a voucher not free breakfast as diamond member.
Staff are so helpful and attentive and great can do attitude.
Breakfast let’s the hotel down.
No shower gel provided
BIG Disappointment!!
ByFormerNapervilleResident
tháng 12 07, 2022
1)We booked a higher rate online that was to include 2 free full breakfasts per day. The hotel would not honor this rate, even after we showed them our printed confirmation for the IHGR ADV BKFST. When we voiced our complaint they gave us breakfast vouchers that only covered a portion of the bill. We still ended up paying 25 dollars per day (2 omelets and coffee) for our "free breakfast". When we checked out, after complaining again about the hotel not honoring our breakfast deal, they did take off the Riverwalk Fee; however, that still didn't cover the cost of our "free breakfast". 2) Our toilet seat was broken. It wouldn't stay up. The hotel would have been aware of this because of housekeeping cleaning the toilet, however, the room was rented anyway. After reading the reviews, several people had the same complaint. 3) We were surprised that the towels were worn and frayed. 4) On the second night of our stay, a couple was having intimate relations on the floor of the 1st floor lobby. While it made for amusing stories, it gave the impression that there wasn't any security presence (physical or cameras) at this hotel. 5) We sent 3 formal complaints: 1st in a survey we received right after our stay, 2nd on the customer complaint link on the IHG website and 3rd we sent a letter to the CEO at the IHG headquarters in Atlanta,GA. We asked to be contacted by IHG. This was over 2 months ago and no one has ever contacted us or acknowledged our complaints. The only positive thing about our stay here was it was a convenient location.
No vale el dinero
ByDomfauci
tháng 9 27, 2022
My wife and her friend had a horrible stay . It was a room for 3 with only one small bottle of shampoo not enough towels bare light bulbs not convenient palaces to change phones. Overall all the room was very unattractive. They a miserable stay the only good thing was the neighborhood.