It's like a new hotel.
This hotel has been around a long time. Lucky for us, they are just finishing a major renovation and it's beautiful. The lobby is very welcoming with great seating for relaxing with a Starbucks from
the friendly barista. The front desk staff were friendly, welcoming, efficient, helpful.
The room was completely new. Very comfortable. A great bed. Nice linens. Clean, fresh bathroom. With our Platinum IHG membership, the breakfast in the executive tower was exceptionally good!
The thing that really stood out about our stay here was the staff. Without exception they were friendly, polite, gracious. Everyone from the front desk, housekeeping, room service, breakfast room staff; no exceptions. They were proud of their "new" hotel and seemed delighted that we were there to experience it. Kudos to the GM and your other hotel leaders. Your people are awesome! That doesn't happen by accident. We're in the Bay Area regularly. We'll be back! [Less]